Privacy Policy

For definition of some terms, please go to Definitions

 

1. Prolog

 

The purpose of this Privacy Policy is to inform you about how Kuckie uses your personal data. We recommend you should read it carefully. However, please find an overview of the data collected and the reasons for its collection at the following Terms

 

2. Data controller

 

Kuckie is extremely concerned about the protection of your personal data and respect for your privacy. The purpose of this privacy policy (along with our document on the use of cookies and our terms of service and any other document it refers to) is to inform you on the way we process the personal data you share with us and that we collect when you use the Application and Services. Please read this document carefully to better understand how we process your personal data, and to know your rights.

This Privacy Policy applies to all Services published by Kuckie that you use (with the exception of services supplied and operated by third parties, in which case, their privacy policy will apply).

 

3. Information we collect

 

Kuckie collects and processes personal data on you when you use the Kuckie application or when you communicate with Kuckie. It may be information you share with us directly, or data we collect automatically.

To make sure our privacy policy is clear, we are providing below an overview of the personal data Kuckie collects and processes. Information is given below for each type of data collected.

    Mandatory data

        Identification data

        Depending on how you signed up, email address and/or telephone number

        Data relating to your activity on the application

        Technical data of the cell phone or device

        Your city (if you refuse the geolocation feature)

    Data required for certain purposes

        Data relating to taking part in games and competitions, to your experience and your satisfaction

        Geographical position or at least your city

        Crossing points with other Members

        Search preferences – people whom you would like to cross paths with (age and gender)

        In-app messages and in-app voice messages sent and received

        Data on Video Calls (the contents of such Calls are not collected)

        Data relating to reports made and requests sent to the Kuckie customer service

    Optional data

        Professional career and education

        Interests, lifestyle, Member Characteristics

        Depending on how you signed up, email address and/or telephone number

        Description

 

3.1 Data you share directly

 

When you use our Services, you share information with us, some of which may be used to identify you. When you communicate this information, you accept that some of the data will be visible to the other Members of the Application, and therefore made public on the Application. In an effort to help you identify this information easily, it is signaled as ‘public’ below. Kuckie cannot be held liable for data published on its platform and disclosed by a Member. However, information not marked as Public will not be visible or accessible by other Members; such information is signaled as ‘private’ below.

Kuckie collects and processes data relating to your registration and data relating to your interactions with Kuckie.

 

3.1.1. Registration data

 

Information required for registering

 

This is the basic data required for you to register and access our Services.

This data is collected by Kuckie using different methods depending on the type of registration you choose.

If you choose to register using your Facebook, Apple or Google account, your data will be collected from the relevant platform in an effort to reduce formalism. By selecting “Log in with Facebook/Apple/Google,” you agree to having these platforms provide us with such data.

In addition, you can register using a cell phone number and, if this is the case, your data will be sent to Kuckie directly by you.

This data relates to your identity.

Depending on how you registered, some data must be collected in order to provide our Services. If such data is not obtained, Kuckie will not be able to provide you with its Services via the Application, and you will not be able to create an Account. In all cases, your first name (public), age (public), birthdate (private), gender, and at least one Profile Photo (public) are required to register with the Application. Subsequently, you may add or remove Profile Photos at any time, providing you have added at least one Profile Photo containing a person’s face. As stated in paragraph 1, “Definitions,” the first Profile Photo should be a photo of a person’s face, otherwise one of your photos of your face will automatically be put in first position.

If you register using your phone number, you must provide said phone number in order to register.

When you register via Facebook, we must collect your first name and your age. You may also allow Facebook to provide Kuckie with your last name, birthdate, gender, email address, and to transfer your Profile Photos from Facebook.

When you register via Apple or Google, we must collect your first name and email address. Said platforms may also provide Kuckie with your last name.

In addition, if you refuse the geolocation feature when registering, and thereby the possibility for Kuckie to collect your location data to suggest Member profiles with whom you have crossed paths, you must provide the name of your city. This information will enable Kuckie to suggest Member profiles near you.

 

Optional information to complete your profile

 

You may add additional information to improve your profile. This information is optional, shared at your own discretion, and is your sole responsibility. You can add this information directly to your profile on the Application and/or via Facebook Connect by syncing your Account with Facebook. This data is as follows:

    professional career and education (public): profession or studies;

    interests and habits (public): personal preferences, leisure activities, musical preferences, lifestyle, Member Characteristics;

height (public);

profile description (public): if you would like to, you can share additional information about you in the space provided for this purpose. This information will be visible to Kuckie Members. Moreover, if you so wish, you can also answer the questions on your lifestyle (personality traits, sports, travel, type of meeting expected, etc.).

Your description is a free text area, Kuckie does not encourage Members to share data that can be perceived as sensitive with other Members, or with Kuckie through the Application. Sensitive data refers to data that is legally qualified as “sensitive” by the General Data Protection Regulation (“GDPR”). More specifically, it includes information on race or ethnicity, political opinions, religious or philosophical beliefs or affiliation with a union, along with information on health, sexual life or sexual preferences (“Sensitive Data”). If a Member decides to share such information on his/her profile regardless, it is deemed to have been “clearly made public” by the Member who shared it, according to the GDPR.

 

3.1.2. Data relating to interactions with Kuckie:

 

When you contact our customer or support services, report an issue with our services, ask for help, exercise your personal data rights, or participate in promotional activities, games, competitions or surveys, when you share your experience of our services, give testimonies, or answer one of our questionnaires, Kuckie will collect, depending on the case, the following personal data:

    Data relating to reports and requests sent to the Kuckie customer service (private): Date and time of the report, nature and reason for the report, data relating to the reported user. Furthermore, proof of identity may be requested as part of the exercise of your rights over your personal data, and for safety/confidentiality reasons.

This data will be collected by Kuckie when you ask for help from our customer service, exercise your rights over your personal data, report a problem or another user. Such information is required to handle reports or answer your requests. This information will also be handled if a report is made about you. In fact, Kuckie has a legal obligation to collect reports from its Members brought to its knowledge regarding contents or behavior likely to infringe our Terms of Service.

    Data relating to taking part in games and competitions, to your experience and satisfaction (private): participation, responses, satisfaction level, suggestions, experience.

Such data is collected by Kuckie when you take part in our games and competitions, answer our surveys and satisfaction questionnaires, share your experiences. This data is mandatory if you wish to take part in the games and competitions organized by Kuckie. Without this data, Kuckie may not register you for competitions. However, data on your experiences and satisfaction is optional.

 

3.2 Data we collect automatically

 

When you use our services and features, we collect information on your activities on the Application:

    Activity data (private) (registration date, login dates, on or offline status, interactions with Members and third-party accounts, number of transactions, notifications received, notification preferences, etc.)

When you access our Services and use the Application and its features, information on the way you use them is collected and processed. Most of the information collected by Kuckie is necessary to the provision of its Services. Without this data Kuckie cannot supply the Services linked to the Kuckie application.

More specifically, this includes your registration date, login dates, on or offline status, the type and number of interactions with other Members, with the third-party accounts connected to your Account (such as Spotify, Instagram), or the number of transactions made, notifications received and notification preferences.

    Geographical positions and Crossing points with other Members (public)

The Application’s main value and purpose is to allow Members to find other Members they have or may have crossed paths. Your Geographical position is collected with your express consent only. In fact, you will be asked to authorize the collection and processing of your location data to allow Kuckie to identify your crossing points with other Members who have agreed to be geolocated.

Unless you have chosen stricter settings on your device, Kuckie will collect your Geographical position regularly.

When the Geographical positions of two Members are within a certain radius, Kuckie pinpoints a Crossing point.

Your Crossing points will be displayed on your profile, but Members with whom you cross paths can never see your exact location. Each Member sees his/her location when the Crossing point was registered in a radius defined by Kuckie.

During your registration, if you do not provide your consent for geolocation, you must provide the name of your city. This information will enable Kuckie to suggest profiles of Members near you.

These Crossing points can be displayed as a news feed or on a Map (Mapping).

You may, at any time, withdraw your consent by disabling geolocation on your smartphone. If you choose to do so, your news feed will no longer be updated, and you will not be able to see who you have crossed paths with after disabling the geolocation option. When you have no more profiles in your newsfeed, we will ask you the name of your city in order to suggest new Member profiles near you.

You can also ask that your profile, and therefore your crossing points, is no longer displayed on the Map (Mapping). In this case, you will only appear in the news feed of other Members. Equally, you will no longer be able to see the profiles of Members you have crossed paths with on the Map (Mapping); you will only see these profiles on your news feed. For this, go to the application and click on “My preferences” then go to the bottom of your screen and disable the option “Share my crossing cluster”.

    Text messages and voice messages sent and received (private)

Messages are sent and stored on Kuckie’s servers, to provide the Service to allow Members with a Crush to have a conversation. Messages and voice messages are strictly private and only implicate the Members involved. Kuckie’s authorized managers do not exercise any rights to view these conversations. These Messages are not transmitted or communicated to third parties except in cases of judicial requests, and/or in compliance with the applicable legislative or regulatory provisions. Moreover, Messages are strictly private and are not accessible to other Members who are not involved in the conversation, nor to any third party.

    Search preferences – people whom you would like to cross paths with (age and gender) (private)

The Application lets you set preferences by age, gender, and the Member Characteristics they have provided. You can change these settings in the Application and specify the age range and Member Characteristics, and, after agreeing to Kuckie collecting and processing your data, the gender of people you are looking for, so you can be matched exclusively with profiles you crossed paths with and who meet your search criteria. You will then only see the Members you have crossed paths with and who share your search preferences on your news feed.

    Technical data of the cell phone or device (IP, mobile ID, application version, telephone version and model advertisement ID, etc.) (private)

We collect information from the devices and equipment you use to access our Services, including server logs, which may contain information such as IP addresses, version of the application, device version and model, language used, operating system, application crashes, and advertisement ID. Data may be collected with cookies or other tracking tools: to learn more about this, please refer to our document on the Use of Cookies.

Transaction Data: Kuckie does not collect or process any banking data. Apple’s App Store and Google’s Play Store have opted to refrain from sending certain types data to mobile applications, which includes any banking and financial information. This data is collected and processed solely by the above platforms, and Kuckie does not have the option of changing this payment method. The only information exchanged between Kuckie and Apple’s App Store or Google’s Play Store is technical data that does not allow us to identify you (for example, a transaction number), and is used to validate transactions. Kuckie will therefore retain a history of your purchases and subscriptions but will not store any information relating to the payment methods you use.

 

4. How do we use your data?

 

4.1. Supply of services and features according to our terms of service

 

    Creation and management of your Account as a Member:

        Creation of your profile.

        Registration, deregistration, deactivation of your Member profile.

        Management of parameters and preferences.

        Management of subscriptions.

        Management of access to the Services proposed by Kuckie.

    Managing and storing messages exchanged between Members.

    Managing Video Calls between Members

    Sending information messages relating to the Services or your interactions with other Members (notifications).

 

4.2. Suggesting profiles you have crossed paths or may cross paths with

 

    Geolocation to suggest profiles of Members you have crossed paths or may cross paths with.

The aim of the Application is to help you find other Members whose paths you have crossed or may cross. In fact, it allows you to identify your crossing points with other Members who have agreed to be geolocated. These crossing points allow Kuckie to show you profiles of Members you have crossed paths or may cross paths with and who meet your search criteria.

    Based on your activity in the Application, your position and the information on your profile, your profile may be suggested to other Members. We may also suggest other Members in whom you may be interested and with whom you have crossed paths/may cross paths. Your profile is also suggested when you use the Boost feature as defined in paragraph 1.

 

4.3. Suggesting relevant offers and contents (marketing and advertisements)

 

    Sending marketing or advertisement messages or contents:

        Send the Kuckie newsletter by email. We will stop sending the newsletter to Members who have not opened it in over a year.

        Distribute marketing contents and advertisements related to Kuckie offers and services on the application and by emails.

        Provide Members with offers and/or promotions on Kuckie’s services.

This processing is based on the legitimate interest of Kuckie to share its offers. As relates to the newsletter, you can object to receiving emails from Kuckie at any time by clicking on the “Click here to unsubscribe” link provided for this purpose in the emails you receive.

    Conducting marketing operations and advertising outside of the application: we conduct marketing operations and advertising outside of the Kuckie application outside of third-party sites, social networks and third-party applications. If you are already a Member of the Application, we may share you email address and telephone number with such entities to exclude you from our Marketing campaigns. This information is provided for “hashing” purposes. This can also help Kuckie disseminate its campaigns to profiles similar to yours, who may be interested in our Services. The existence of your profile will never be disclosed to these similar profiles. The social networks which may receive your data for this purpose appear in the list of our service providers, available here.

    Disseminating on the Kuckie application advertisements, on the products and services of partners and the products and services of Kuckie. These advertisements are targeted based only on your age, gender and the country and/or city where you live. Your personal preferences will not be analyzed in disseminating such advertising.

 

4.4. Improving and optimizing our services and our knowledge of how you use them

 

    Improvement and optimization of the services of Kuckie, of the knowledge of its Members and the manner of using the Services:

        Statistical studies.

        Satisfaction survey.

        Analyses of the use of the Application and Services by Members.

        Understanding how our Application and its features are used

        Improving our Application, offers and features

        Understanding your needs

    Provide Members with advice on which Profile Photos to publish by analyzing all Members’ profiles, so Members can, if they wish to do so, optimize the way their profile is presented.

 

4.5. Guaranteeing the security of your personal data

 

    Detecting or preventing breaches of the security of the Services by identifying and analyzing fraudulent behavior.

 

4.6. Preventing and combating illegal or unauthorized activities (breaches of the terms of service), ensuring the trust of Members and complying with legal requirements

 

    Analysing and processing reports of fraudulent/undesirable behavior.

    Managing undesirable behavior and warning, suspending, blocking or deleting the Member’s Account.

    Managing requests to exercise Members’ rights over their data.

    Detecting or preventing fraudulent activities or activities which breach our Terms of Service:

    Guarantee the quality of profiles:

 

4.7. Providing Members with help and technical support

 

    Responding to the requests for support submitting by Members using the Application

 

5. Cookies and tracking tools

 

Cookies may be used on our showcase website for technical, advertising reasons or for measuring audiences. In the Application, cookies and tracking tools may be used for technical reasons and for measuring audiences.

 

To learn more, read our document on the Use of Cookies on our website.

 

6. How data is shared

 

Only certain Kuckie employees from customer services and authorized managers process Members’ personal data for the purposes described above. These employees and authorized managers only have access to the data necessary to perform their duties.

Authenticated and reliable service providers and partners, who may access and/or process Members’ personal data, in compliance with the Privacy Policy, and ensuring the security and privacy of the Members’ personal data. These service providers help us operate and improve our Services, including

    our sub-contractors in charge of data infrastructure and hosting

    suppliers of the analysis software we use

    technical sub-contractors for using the Application and/or ensuring that the Application functions properly

    our customer service to provide Members with the support they need and manage reports;

    our Marketing partners to provide Kuckie Members and non-Members with relevant messages, offers and content.

As part of marketing and advertising operations outside the Application intended for non-Members, your data may be provided to partner social networks in order to exclude you from our campaigns, unless you oppose that.

For more detail, please refer to the list of our sub-contractors and partners.

In addition, at the request of state bodies, in particular the judicial authorities, and in order to comply with any judicial or legal request, Kuckie may transmit the personal data of its Members.

Lastly, we may be required to share your data for the purposes of corporate operations, which include, but are not limited to, a restructuring, a change in control of the company, a merger, an acquisition, a transfer, or a termination of the company.

 

7. Transfer of Personal Data outside the EU

 

The personal data of Members processed as part of their use of the Application is hosted in the European Union.

However, the personal data of Members are transferred to Kuckie subcontractors located outside the European Union, for Member support, report management, advertising and marketing.

Transfers of data outside the European Union may be made to countries in relation to which no adequacy decision has been taken by the European Commission on the protection of personal data. Kuckie guarantees that transfers are made under conditions ensuring the confidentiality and security of the data and providing an adequate level of protection compliant with regulations. These transfers are governed by standard contractual clauses of the European Commission. To obtain a copy of these, please contact our Data Protection Officers at support@kuckie.com.

For the exact location of our recipients, please refer to the list of our sub-contractors and partners.

 

8. Exercising your rights over your Data

 

Your rights

In compliance with the GDPR, every Member has a right to access, rectify, and a right to data portability and removal of his/her personal data, along with a right to object to or limit processing of his/her personal data, and the right to decide on the way to handle the personal data after his/her death. In an effort to address its Members’ concerns, Kuckie commits to respecting the protection of personal data and to process requests as soon as possible.

 

Exercising your rights

Members may exercise their rights, subject to proving their identity, by sending an email to support@kuckie.com, by exercising their rights directly via the Application. For confidentiality reasons, if there is a doubt on the requesting party’s identity, proof of identity may be requested.

For any other claim, the Member may lodge a request with the national authority responsible for data protection.

 

Description of rights

    The right to access allows a Member to ask Kuckie for data pertaining to him/her in an accessible format, based on the terms and conditions of Article 15 of the GDPR. Your right of access must not infringe on the privacy of third parties, which is why you will only have access to your personal data and not that of third parties (for example, only messages that you have sent will be communicated to you and not those that you have received).

    The right to correct grants a Member the right to demand Kuckie corrects, adds to, updates or removes any personal data on him/her that is inaccurate, incomplete, ambiguous, out-of-date, or whose use, communication or storage is prohibited based on the terms and conditions of Article 16 of the GDPR. You can modify or rectify some data directly on the Application. You just need to go on your profile and make changes directly in the sections “My photos”, “Work and Education (Job, Employer, School)”, and “About me”. When you have registered via Facebook Connect, to change your first name, age, or gender, go to your Facebook page and update the “About me – contact and basic info” section of your profile. When you have registered via a cell phone number, you must send a letter or contact customer support at the addresses listed above, to change your first name, age or gender. In case of error, your age can be rectified once, directly on the Application.

    The right to data portability grants a Member the right to receive the personal data he/she gave to Kuckie, in a structured, commonly used format, legible on a machine, and to forward them to another processing entity, in compliance with Article 20 of the GDPR.

    The right to contest grants a Member the right to object, free of charge and at his/her own discretion, to the use of his/her data by Kuckie for canvassing, especially commercial canvassing, and to the processing based on Kuckie’s legitimate interest, in compliance with Article 21 of the GDPR. For processing based on legitimate interest, Kuckie retains the option to justify legitimate and compelling reasons to continue processing.

    The right to delete grants a Member the right to demand the removal, free of charge and at his/her own discretion, of data transmitted to Kuckie, within the limits of the rights based on Article 17 of the GDPR. Also, you can delete your Account using the corresponding feature on the Application. We inform you that all your data will be deleted from the Kuckie application. However, Kuckie, as the host, has a legal obligation to retain your personal data for one year. Your data will be kept in an archive database kept separate from our production databases and only for the purpose of responding to a court order. Data will be permanently deleted after one year.

    The right to limitation grants Members the right to request the temporary suspension of the processing of their data by Kuckie under the conditions set out in Article 18 of GDPR.

    The right for the Member to set the guidelines for the retention, deletion and communication of his/her personal data after his/her death.

These rights may only be exercised within the limits of Kuckie’s resources as it relates to its use of Facebook, Google and Apple to log into the Application. Some data sent to Kuckie by Facebook, Google or Apple cannot be corrected without Facebook, Google or Apple’s cooperation.

 

9. How long will we keep your data?

 

Kuckie will store the Member’s data for as long as required in order for the Member to use his/her Account, namely:

    For the length of the Member’s registration, plus one year. After one year of inactivity on an Account, the Account will be deleted and the Member’s data will be retained for another year, before being permanently destroyed. An account is considered inactive when the Application of the Member has not established contact with Kuckie’s servers (including due to deactivation of the geolocation process); and the Member has not used the Application. In any event, the Account of a Premium Member is not considered inactive. Furthermore, please note that in accordance with its status as a hosting provider, Kuckie has a legal obligation to retain some of its Members’ personal data for a period of one year.

    When a Member is banned, his/her Account becomes inactive. Information from this Account is retained in an active database for one year, in order cross check it with information provided with new registrations to the Application, in order to prevent, to the extent possible, banned users from registering again. Subsequently, the account is archived for one more year, after which it is deleted permanently.

    When the Member deletes his/her Account or requests its deletion from Customer Service, it will be deleted from the Application. However, the Member’s data will be kept in a separate archive for one year before being permanently destroyed, in order to enable Kuckie to comply with its obligation to keep it as host.

Kuckie undertakes to make every effort and to invest all means at its disposal to guarantee that the stored data is kept as secure as possible. However, it is the Member’s responsibility to take appropriate measures to protect his/her data.

 

10. Personal data of minors

 

Kuckie shall not collect data from minors. Should a Member lie about his/her date of birth, and particularly if he/she fraudulently claims to be an adult, the parents of the minor in question should inform Kuckie of this fact by sending an e-mail to one of the contacts mentioned in Article 11 “Contact”, requesting the data to be deleted. Kuckie commits to deleting all data on the minor in question as soon as possible.

 

11. Contact

 

If you have any questions regarding this privacy policy, or any other request concerning your personal data, you can contact us:

    By sending an e-mail to our contact e-mail address support@kuckie.com.

 

Please check also our page Terms

Please check also our page Cookies